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How we can assist you?

At BARTRAU, we are committed to providing you with the highest quality support to ensure that your systems run smoothly and to resolve any incidents you may encounter. To facilitate this process and speed up the resolution, below we explain how you can contact us depending on the type of query or problem you have.

If your issue is of a technical or administrative nature and is related to the services we offer, you can send us an email to info@bartrau.com. Describe the query and attach any relevant information such as screenshots, files or photographs. Providing this information will help us better understand the situation and identify the root cause of the problem so that we can offer you a faster and more effective solution.

If your question or concern does not fall strictly within technical or administrative matters, but rather general inquiries or other topics, we kindly ask you to reach out to our general information service through the contact options listed on our website. This approach ensures that your request is handled appropriately and forwarded to the most suitable department or person.

To provide more personalized and direct assistance, we also offer remote support. If you believe it is necessary for a BARTRAU technician to access your device remotely to diagnose or fix an issue, you will need to download and install the RustDesk software, a secure and reliable remote connection tool. This program is available for download on its official website. Please make sure to download it only from official sources to guarantee the security of your system.

Before establishing a remote connection, you must contact us by email or phone during business hours to coordinate the session. This prior communication is essential to set up a secure connection and ensure a technician is available to assist you. During this initial contact, we will ask you to provide a detailed explanation of the symptoms or problems you have observed, as well as to attach any documentation and evidence you have collected (such as screenshots, files and logs). This information is crucial in helping us accurately identify and analyze the incident.

With this prior information, our team can better prepare for the remote intervention and ensure a more efficient resolution. We emphasize that your cooperation and clarity in communicating issues play a vital role in delivering quality service and prompt responses.

Finally, please note that all support and technical assistance services are available during business hours. Any requests received outside these hours will be addressed at the earliest opportunity on the next working day.

At BARTRAU, we strive to provide you with peace of mind and continuity in your technological processes through close, professional and effective support.